Some companies provide the business support systems (BSS). Some might be internally oriented and some can be externally oriented too. That is, some companies run the support system for their own company. The huge companies that have a huge network of computers internally require support systems that rectify the internal problems or breakdowns. These companies don’t have to look for an external support or the technician that takes some time to arrive. The support that comes into service in case of internal system breakdown is called internal support system. And otherwise, what we ask for in case of our system breakdown is called external support system. This great site provides fully qualified technician team to tackle any issue of your computer.
Not only providing help in case of damage, but also to help take revenues etc. It supports- product management, revenue management, customer management, order management etc. that is it deals from placing order to the satisfaction of customers. Again, the companies that sell the computer systems have sole responsibility to take care of the systems even after the sale of the system to the people. This is called the business support system. The business IT industry is expanding in the present era of technology savvy and needs. So, the Business IT support systems also have come into existence for the companies related to this industry. After stating on the different support that the IT industries provide internally or externally, they are broadly classified into four types-
1. Order management support- This is the internal support that the companies have, which deals with the orders of the products that are placed across the globe every hour. This support system that the business companies have which manufacture products in the market helps the internally coordination of the company so as to avoid any types of chaos or mess.
2. Revenue management support- This is again the internal support that the business companies have. They deal with the billing, adding of the tax and their own interest to a product and then dispatching the product to the dealers.
3. Product management support- the product needs a finishing touch before it is dispatched to the dealers or to the market directly. From manufacturing to its checking in case of damage, this is done by this support system. The product management is both external and internal system. It deals with the manufacturing which is internal to the finishing which is external system.
4. The customer management support- The customers of a firm needs to be satisfied to an extent that they prefer the same company always. In case the business firm does not take care of their satisfaction, they might fall into trouble with poor marketing skills. So, it is important the companies take utmost care to serve their own customers even after the sale of the products.
The technical support via mails or SMS/calls comes under the customer management support system.